Shipping Policy
Oversea shipping might occur extra shipping cost depends on products.
Our designated shipping companies are SF Express, Aramex and Yun Express.
Typical shipping time varies from 1 week to more depends on your areas. In normal situations, we can reach most of the world in about 2 weeks.
For urgent orders, customers can request an upgrade to DHL. You can receive a quote upon request.
Please note: We are not responsible for any taxes & duties occured during transportation.
Return Policy
We promise that your custom imprinted items will be delivered as approved, free from material defect, or Souhoney will issue you a refund. Because our products are customized, we cannot accept any returns, outside of material defects, on products once printed with your design. We're confident that you'll know just what your product will look like before you buy with our free virtual proof and sample program.
Please note: Souhoney takes great care to make certain that products advertised on our website appear as true to their actual colors as possible. Due to the wide variation in color presentation among computer monitors, however, it is impossible to ensure that all customers will receive an accurate representation. For this reason, we regret that we cannot guarantee product colors will match customer expectation. If you are uncertain about a specific product or color, please request a sample. Souhoney offers up to $20 in product samples (including the cost of products and shipping) within twelve months free of charge as a service to our customers.
