Learn how our customization process works, from inquiry to production. You can also explore FAQs and communication examples for a smoother project experience.
Learn more about our customization process and what to expect before placing an order.
What products can be customized?
We support customization for a wide range of products. Depending on the product type, available options may include artwork, logo, size, packaging, color, and other project-specific details.
Do you accept custom artwork or logos?
Yes. We support custom artwork and logo application for many products. The available method may vary depending on the material, product structure, and production process.
What file formats do you accept?
We accept common file formats such as JPG, PNG, PDF, AI, and PSD. High-resolution files are recommended to help ensure better production results.
Do you provide design support?
Yes. We can assist with basic file checking and simple adjustments based on your project needs. For more complex design work, the solution can be discussed according to the scope of the request.
Can you provide a mockup before production?
Yes. For many projects, we can provide a digital mockup before production to help confirm the layout and customization details.
Can the design be revised after confirmation?
Revisions are usually possible before production begins. Once the order enters actual production, changes may no longer be available, so final confirmation is important.
Can packaging be customized as well?
Yes. Custom packaging is available for many products. Options may include custom boxes, labels, inserts, or other packaging-related elements depending on the project.
Is there a minimum order quantity for custom orders?
Minimum order quantity depends on the product type, customization method, and order requirements. For specific projects, we can evaluate the most suitable option based on your needs.
Can I order a sample before mass production?
Yes. Sample support is available for many custom projects and is often recommended before bulk production, especially when design or packaging confirmation is needed.
Is the sample free?
Sample arrangements depend on the product and project requirements. Related charges, if any, will be confirmed clearly before the sample is prepared.
How long does sampling usually take?
Sample timing varies depending on the product type, customization complexity, and current production schedule. We will confirm the expected timeline according to your specific project.
How long does mass production usually take?
Production lead time depends on the product category, order quantity, customization requirements, and production schedule. A project-specific timeline will be confirmed before order processing.
Can urgent orders be arranged?
For certain projects, expedited handling may be possible depending on capacity and production requirements. Please contact us early if your order has a tight deadline.
Can I track the production progress?
Yes. For ongoing projects, we can provide progress updates based on the order stage and communication needs.
Is my design kept confidential?
Yes. We respect the confidentiality of customer files and project information. If needed, confidentiality arrangements can also be discussed in advance.
