Shipping Policy

WE HAVE DHL TRACKABLE INTERNATIONAL SHIPPING

We provide global product transportation, the transportation time is about 5-15 working days. And we will ship in 5-7 woking days(Because the puzzle is a customized product) Due to the large number of orders - If the delivery time exceeds 10 working days? Get 10% OFF . Please contact with us by ♥service@souhoney.com. 

Standard shipping 7-15 working days: $6.99
DHL URGENT shipping 3-5 working days: $24.99
Free shipping 10-20 working days: For orders over $49 

Processing time
After receiving your order, we will process the order within 24 hours. Because the puzzle is a customized product, we will process as soon as possible after confirming that the factory has prepared the goods, including inspection, packaging and sending your order to the post office. After completing all these steps, you will be provided with a tracking number. The processing time should be added to the total delivery time. It will arrive in your area within 7-15 days after delivery.

DELAYS
In very rare occasions, the delivery may take longer that the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

SEPARATE SHIPMENTS
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case you will be provided with two or more tracking numbers.

CUSTOMS FEES
In most cases, customs fees do not apply. The customer is responsible for all customs fees should this happen. Please contact your local customs agency for more information.

Note: Affected by Covid-19, there will be some delay on the delivery.

* Business days
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo and some others. We are sorry for this temporary inconvenience.